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The Real Problem Behind Churn, Plateaued Accounts & Forgotten Customers
You won the logo and then went quiet.
Your team’s reactive, not strategic.
Expansion feels accidental, not designed.
How we turn your customers into long-term revenue engines.
What VALUE Includes
Account mapping templates
Executive alignment scorecards
Expansion trigger playbook
Goal tracking framework
Sales + CS integration workflows
The 5 Elements of VALUE
V
Visibility into Goals. Do you actually know what your customer is trying to achieve?
If you’re not tied to outcomes, you’re replaceable.
A
Activity Mapped to Outcomes. Are your actions driving the result they care about?
If the value isn’t visible, they’ll assume it isn’t there.
L
Logic for Expansion. What’s the reason to grow the account now?
Expansion without logic feels like pressure, not partnership.
U
Upsell Timing. When’s the right moment to make the ask?
Mistime it, and you burn trust.
E
Enablement Across the Org. Are you visible beyond your champion?
Single-threaded = vulnerable. Multithreaded = sticky.
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